FAQ

1. What are your shipping options and delivery times?

• Answer: "We strive to send out packages within 3 days of receiving payment. Typically, customers can expect delivery within 7 business days after shipment. We kindly ask that you wait for 14 days before contacting us about any delivery concerns, as shipping times may vary depending on your location and other factors."

2. What is your return and exchange policy?

• Answer: "After 14 days, if you would still like to get a refund, we are happy to facilitate that process. Simply send the item back to us once it arrives. We will cover the shipping costs for the return. Once we receive the item, we will promptly issue a refund for the item's cost as well as the shipping charges incurred."

3. Is my payment information secure?

• Answer: "All payments made on our website are secure and processed by major banks and PayPal. We utilize industry-standard encryption and security protocols to ensure that your payment information is protected throughout the transaction process. You can shop with confidence knowing that your payment details are safe and secure."

4. Do you offer international shipping?

• Answer: "While we do offer international shipping, our primary focus is on serving customers within Australia. However, we are happy to accommodate international orders upon request. Please note that additional shipping charges and potential customs duties may apply for international deliveries. Feel free to reach out to us for more information or assistance with international shipping options."

5. How can I track my order?

• Answer: "We provide tracking numbers for shipments upon request, depending on the chosen shipping option. However, regardless of the selected shipping method, rest assured that you will receive an email or SMS notification once your order has been delivered. This notification serves as confirmation of successful delivery, offering you peace of mind throughout the shipping process."

6. What does the packaging for your items look like?

• Answer: "All our products are discreetly shipped in plain boxes with no indication as to what is inside. We understand the importance of privacy and discretion, so rest assured that your order will arrive in a confidential manner, protecting your privacy throughout the delivery process."